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Ultimate Valet - Cambridge Car Valeting For Bookings Phone: 01954 260178

FREQUENTLY ASKED QUESTIONS

Below are typical questions asked about valeting. If you want any questions not here answered, then please contact me and I will be happy to answer them for you.

Also, if you think I have left off any important questions, then please advise, and I can add to the FAQ section and let others benefit from your query.

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You can now pay for our services by credit & debit cards with our new mobile Chip n Pin System

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Our Valeting Services

Specialised Services

Customer testimony

If you are existing customer of Ultimate Valet, then why not contact us with your testimony?

We would be happy to put it online into our website so that all future customers can read about the valeting and detailing services that we can offer home and business vehicle owners.

Frequently Asked Questions and Answers

We are happy to answer any questions you may have on car cleaning and valeting. Please review some of the more frequently asked questions of our valeters.

Q. Do I need to be present whilst you valet my vehicle?
A. No you do not need to be present. We conveniently valet your vehicle whilst at work or home. We just require your keys and monies to be left at reception (if at work). Ultimate Valet payment terms require monies to be left at reception with the vehicle keys, (payment collected upon completion of the vehicle and return of the keys).

Q. What if it rains?
A. If it rains or other adverse weather conditions prevent your valet being carried out, Ultimate Valet will contact you to advise and to re-arrange for another suitable time.

Q. How long will it take?
A. It depends on the level of service chosen. An exterior clean approx 40 minutes, and up to 4 hours for the Ultimate Valet. You will always be advised prior to commencement on the vehicle.

Q. Why do you only use Autoglym cleaning products?
A. Because – At Ultimate Valet we believe in only using the best products for your car. In this instance after analysing the marketplace of what car products were available and more importantly which products would be safe to use on your vehicle it was decided unanimously that Autoglym products were the best in giving the high outstanding results that we as a company adhere to at all times. Autoglym’s standing in the marketplace is also unparalleled. They have 3 royal warrants which equally puts them head and shoulders above the other car products market.

Q. How do you protect wheels from brake dust?
A. Alloy Wheel Seal - it is impossible to prevent brake dust from accumulating but this product will inhibit and make the dust easier to remove.

Q. I park under trees and my car is covered with sap. Is this harmful, and how do I remove it?
A. Tree sap embeds itself into your car paintwork and leaves an uneven finish and can even burn the bodywork. It may be possible to polish out but it is more likely that it will need more drastic action involving use of our strong chemicals. This is best carried out by ourselves at Ultimate Valet.

Q. Is engine and engine bay cleaning harmful?
A. No, providing the Engine Management System is covered up and any other vulnerable parts. Modern cars tend to have the engine management system concealed in the dashboard. This means that no water goes near this part of the engine. Also this is why we do not use any steam cleaning techniques on any part of the car.

Q. My paintwork has lost its shine. Can I get the shine back?
A. Yes we will use a product that will restore the paintwork as near to its original colour if not totally back to new. This depends on how far the fading has gone ie years of neglect.

Q. Do you use T-Cut for paintwork restoration?
A. No we use a paint restorer however this would be the last possible action we would take as there is a product we can use that will restore as above.